Frequently asked questions

Yes. Virtual counselling refers to therapy delivered through phone or video. 

Video sessions are preferred as they provide a more personal experience and closely resemble in-person sessions. Virtual counselling is as effective as in-person sessions, and it is also more convenient as there's no traveling involved and you can meet from the comfort of your home.  

If your concern is something I commonly work with, you're welcome to book a full session directly — a consultation is not required.

This phone call is optional. It’s a chance to ask questions about the counselling process, my approach, or anything else you're wondering about.

A brief call often is not enough to fully determine fit — that becomes clearer during a full session. However, depending on your concerns, I may ask a few questions to better understand what you're looking for and whether I may be able to help.

It's simply an opportunity to connect and explore whether therapy with me feels like the right next step.

Before your first session, you'll complete electronic intake forms and consent paperwork. 

In our first session, we'll talk about: 

• Why you are seeking therapy

• Relevant background information

• The challenges and concerns you would like to focus on

• Possible next steps  

You're welcome to bring a pen and notepad if you'd like to take notes.

Start with one session and see how it feels. 

For most people, a minimum of 6-12 sessions is recommended to see meaningful progress. In the early stages of therapy, weekly sessions often help build momentum. 

The frequency and length depends on your goals, pace, and preferences. 

Psychotherapy is not covered by OHIP. 

However, many private insurance plans do provide coverage for services provided by a Registered Psychotherapist (Qualifying). 

Before booking, check with your provider to confirm: 

• If psychotherapy is covered

• Whether a Registered Psychotherapist (Qualifying) is an eligible provider

• Your coverage limits per hour and per year

After each session, you'll receive a receipt that you can submit for reimbursement. 

Yes, psychotherapy is confidential. Everything you share is kept private and secure.

However, I'm legally required to break confidentiality in Ontario if:

• You indicate that you or someone else is in imminent danger

• You indicate abuse or neglect of a minor 

• You indicate that a healthcare professional is violating their ethical obligations

• Your records are subpoenaed by a court of law

These exceptions are in place to protect you and others from serious harm. If you have questions about confidentiality, I'm happy to explain more.

You'll receive a secure video link by email about 30 minutes before your appointment. 

• On a computer, open the link in Google Chrome.

• On a smartphone or tablet, you may need to install a software. 

• For couples counselling, I'll email the link to both of you if you're joining from separate locations.  

For your first session, please set aside a few extra minutes to get set up and test your connection. 

If you have any questions that weren't addressed, feel free to contact me. I'll be happy to help you decide if working together feels like the right fit.